Independent Evaluation of Nigeria’s Citizens’ Delivery Tracker (CDT)
- Status
- Completed
- AIR approach
- Insight, Resourcing
- FRAME
- Representation and Governance
- Implemented in
What we’re doing
Dataphyte Foundation conducted an independent evaluation of Nigeria’s Citizens’ Delivery Tracker (CDT) to assess how effectively the platform enables citizens to report public service issues, track government responses, and contribute to improved accountability and service delivery.
The evaluation used a mixed-methods approach, combining a desk review of CDT policies and technical documents, analysis of backend platform data, key informant interviews with government institutions and civil society organisations, and a nationwide citizen survey of approximately 500–700 respondents. The assessment examined usage patterns, geographic and gender dimensions, institutional responsiveness, citizen awareness, and the practical experiences of stakeholders interacting with the platform.
The project brought together perspectives from relevant government institutions, including the Central Results Delivery Coordination Unit (CRCDU), SERVICOM, Ministries, Departments and Agencies (MDAs), the Open Government Partnership Nigeria team, civil society organisations, and citizens. The findings were translated into practical recommendations and reform proposals aimed at strengthening the CDT as a mechanism for citizen engagement, government responsiveness, and improved public service delivery.
Evidence that leads to action
Designed to create practical, accountable, and lasting public value.
Generated evidence on the performance of the Citizens’ Delivery Tracker
The evaluation provided a comprehensive, independent assessment of how the platform operates, who uses it, how complaints are handled, and where implementation gaps exist.
Strengthened evidence-based reform of the CDT
The evaluation produced practical policy and operational recommendations and a draft reform proposal to guide improvements to the platform.
Amplified citizens’ voices in assessing public service delivery
The nationwide citizen survey captured public awareness, experiences, usage patterns, and perceptions of the CDT, ensuring that the evaluation reflected the perspectives of ordinary Nigerians.
Improved understanding of government responsiveness
Analysis of backend data and stakeholder interviews provided insights into how government institutions receive, process, and respond to citizen complaints.
Strengthened accountability and citizen engagement
By identifying opportunities to improve the platform’s functionality and responsiveness, the evaluation provided a basis for strengthening the link between citizen complaints and government action.
Promoted transparency and further research
Open-access datasets generated from the survey and interviews were produced to support transparency, independent analysis, and future research.
Strengthened stakeholder understanding of systemic gaps
Engagement with government agencies, CSOs, and other stakeholders helped identify operational and institutional challenges affecting the effectiveness of the CDT.
Provided a foundation for improved public service delivery
The evaluation established an evidence base for making the CDT more responsive and effective as a mechanism for identifying service-delivery problems and connecting citizens with responsible government institutions.
Demonstrated the value of mixed-method evaluation
By combining platform data, documentary evidence, stakeholder interviews, and citizen-level survey data, the project developed a more comprehensive understanding of the CDT than could be obtained through a single evaluation method.
In collaboration with
Accountability Lab NigeriaProject moments
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